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If the problem you are having is a direct repetition of the exact problem which caused you to request service from a Company Provider, then you may be eligible for free service. However, if the problem is different, even if it can be traced back to the work a Company Provider did to fix the original problem, you will be charged for any Company Provider service. No Company Provider is authorized by the Company to make any modification, extension, or addition to any warranty provided through these Terms and Conditions. Refunds related to products purchased are solely within the discretion of the Company Provider from whom such product(s) was purchased.
All third-party software and hardware sold by a Company Provider is offered and sold “as is.” Please consult the appropriate manufacturer for the terms and conditions of the warranty for these products.
What is Covered by
the Service Guarantee?
What is not Covered
by the Service Guarantee?
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND ANY REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, THE COMPANY, FOR ITSELF AND ANY COMPANY PROVIDER, SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF EITHER THE COMPANY AND/OR A COMPANY PROVIDER CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY THE COMPANY IN ITS SOLE DISCRETION.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR A COMPANY PROVIDER IS RESPONSIBLE FOR DIRECT SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO: LOSS OF USE, LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS), LOSS OF THE USE OF MONEY, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS, LOSS OF OPPORTUNITY; LOSS OF GOODWILL, LOSS OF REPUTATION, LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY; ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM(ING) OR DATA STORED OR USED WITH SERVICES OFFERED BY THE COMPANY AND/OR A COMPANY PROVIDER AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. THE COMPANY AND ANY COMPANY PROVIDER DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT OR SERVICE UNDER THIS WARRANTY OR MAKE A PRODUCT OR SERVICE EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.
YOU UNDERSTAND AND AGREE THAT THE COMPANY AND/OR ANY COMPANY PROVIDER MAY AT ANY TIME REFUSE OR DISCONTINUE SERVICE FOR ANY REASON. IN NO EVENT SHALL THE COMPANY OR/ANY COMPANY PROVIDER BE LIABLE TO YOU OR/ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES, COSTS, LOST PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR ANY OTHER LIABILITY ARISING FROM OR RELATED TO THE SERVICES PROVIDED BY THE COMPANY AND/OR ANY COMPANY PROVIDER. YOU UNDERSTAND AND AGREE THAT IT IS SOLELY YOUR RESPONSIBILITY TO SAVE OR BACKUP ALL DATA AND SOFTWARE THAT MAYBE STORED ON OR IN YOUR COMPUTER OR/ANY PERIPHERAL DEVICE OR EQUIPMENT AND THAT THE COMPANY NOR ANY COMPANY PROVIDER SHALL BE RESPONSIBLE IN ANY WAY FOR ANY LOSS, ALTERATION, MODIFICATION, OR CORRUPTION OF SUCH DATA AND SOFTWARE OR/ANY RELATED DAMAGE TO EQUIPMENT. YOUR EXECUTION OF THIS INVOICE AUTHORIZING THE COMPANY AND/OR ANY COMPANY PROVIDER TO PERFORM THE SERVICES REQUESTED SHALL AFFIRMATIVELY RELEASE THE COMPANY AND ANY COMPANY PROVIDER FROM, AND EVIDENCE YOUR AGREEMENT TO HOLD SUCH PARTIES HARM-LESS AGAINST ANY LIABILITY FOR ANY LOSS, ALTERATION, MODIFICATION, OR CORRUPTION OF SUCH DATA AND SOFTWARE OR ANY RELATED DAMAGE TO EQUIPMENT RESULTING FROM SERVICE PROVIDED BY THE COMPANY OR/ANY COMPANY PROVIDER.